Return & Refund Policy

At Alee Malic, our vision is to provide our valued customers with a hassle-free and comfortable shopping experience. We uphold the highest standards in producing and delivering our products to ensure your satisfaction.

Return & Refund Policy

  • No Returns/Refunds: Products delivered in good condition cannot be returned or refunded. We double-check all outfits before dispatch.
  • Final Sale: No refunds can be claimed once the outfit has been collected, inspected, and delivered.
  • Alterations: Alterations, if requested after order collection, will be charged separately, especially if custom measurements were provided.
  • Complaints: No complaints will be entertained after 48 hours of delivery.

Confirmation Prior to Dispatch

  • We send videos and/or pictures of formal outfits and custom orders before dispatch and seek client confirmation. Therefore, Team Alee Malic is not responsible for any damage incurred during courier service or customs checks.

Terms & Conditions

  1. Customer Support: To initiate a request, contact our customer care team via phone/WhatsApp at +92 329 4066661 (available between 10:00 AM to 6:00 PM).
  2. Order Confirmation: Once an order is placed and confirmed by the customer, refunds are not eligible.
  3. Payment Method: Refunds or exchanges are not available for credit card payments or Cash on Delivery (COD) deliveries.
  4. Response Time: Our customer care team will respond to queries within 3 working days.
  5. Incorrect Shipping Address: If the customer provides an incorrect or incomplete shipping address, or if there are three failed delivery attempts, or if the package is refused by the recipient, no refund will be issued.
  6. International Orders: For international orders, if a customer refuses to pay customs duties and does not collect the order, Alee Malic will not be liable for a refund.
  7. Returns Without Consent: For both national and international orders, if a customer sends back an outfit without prior consent from Alee Malic, the customer is liable for customs and excess charges and must cover all costs associated with the return. The customer will need to contact the appropriate department directly for further assistance.

Disclaimer

All policies are subject to change without prior notice. In case of any conflict, the decision of Alee Malic will be considered final.

Thank you for choosing Alee Malic for your shopping needs!