FAQs
Delivery of Order:
Within how many days will I get my order?
Our delivery time is 5-7 working days and it depends on the availability of product ordered.
Our delivery time is 5-7 working days and it depends on the availability of product ordered.
What are the delivery charges for Pakistan?
There's no delivery charges across Pakistan.
There's no delivery charges across Pakistan.
What are the delivery charges for International orders?
International shipping charges vary according to the weight and location of the order.
International shipping charges vary according to the weight and location of the order.
How will I receive my order?
You will get your order through our courier partner.
You will get your order through our courier partner.
Incomplete Parcel:
We advise our customers to not accept the order if the parcel is damaged or its seal is opened.
If the customer receives incomplete parcel then he/she should inform the customer care department within 24 Hours of receiving the parcel.
All the claims made after 24 Hours will not be entertained.
If the customer receives incomplete parcel then he/she should inform the customer care department within 24 Hours of receiving the parcel.
All the claims made after 24 Hours will not be entertained.
Billing information:
You will have to enter you name, address, contact number and email address on the checkout page.
At the bottom you will see two options:
‘Ship to this address’ or
‘Ship to different address’
If you select ‘Ship to a different address’ you’ll be taken to a new screen where you will have to
enter the complete address for where you want your product to be shipped.
Once you’ve completed entering this information, click on the continue button.
At the bottom you will see two options:
‘Ship to this address’ or
‘Ship to different address’
If you select ‘Ship to a different address’ you’ll be taken to a new screen where you will have to
enter the complete address for where you want your product to be shipped.
Once you’ve completed entering this information, click on the continue button.
The final step in completing your online order is ‘Place Order’. Once you click on this button,
you will get an Order Number and an email from Alee Malic. This information must be kept safe with you until you receive your order since it can be used for tracking your order.
you will get an Order Number and an email from Alee Malic. This information must be kept safe with you until you receive your order since it can be used for tracking your order.
Others:
How can I find a specific product on the website?
We have a unique product name for all the products. To search a specific product, you can enter that product name in the search bar and press “enter”.
We have a unique product name for all the products. To search a specific product, you can enter that product name in the search bar and press “enter”.
Do you have a size chart?
Yes, size charts are included with all our RTW products. For Customized order you have to click "Inquire Now" button to get in touch via whatsapp.
Yes, size charts are included with all our RTW products. For Customized order you have to click "Inquire Now" button to get in touch via whatsapp.
How can I make a complaint?
You are welcome to send us a message on Whatsapp and call us on our helpline +92 329 4066661 for any complaint or query.
You are welcome to send us a message on Whatsapp and call us on our helpline +92 329 4066661 for any complaint or query.