FAQs
Delivery of Orders
1. Delivery Time:
- Domestic Orders: Delivery within 5-7 working days depending on product availability.
2. Delivery Charges:
- Pakistan: Free delivery across Pakistan.
- International Orders: Shipping charges vary based on weight and destination.
3. Order Receipt:
- Your order will be delivered through our reliable courier partner.
Incomplete Parcels
- Parcel Condition: Please do not accept a parcel if it is damaged or the seal is opened.
- Reporting an Issue: If you receive an incomplete parcel, inform our customer care team within 24 hours of receipt. Claims made after this period will not be processed.
Billing Information
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Information Required: At checkout, please provide:
- Name
- Address
- Contact Number
- Email Address
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Shipping Options:
- Ship to this address: Default option to ship to the billing address.
- Ship to a different address: Select to enter a separate shipping address.
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Order Confirmation:
- After completing your information, click ‘Place Order’ to finalize.
- You will receive an Order Number and a confirmation email, which you should keep for tracking purposes.
Frequently Asked Questions (FAQs)
1. How can I find a specific product on the website?
- Enter the unique product name in the search bar and press “enter.”
2. Do you have a size chart?
- Yes, size charts are provided for all Ready-to-Wear (RTW) products. For custom orders, click on the "Inquire Now" button to connect with us on WhatsApp.
3. How can I make a complaint?
- Contact us via WhatsApp or call our helpline at +92 329 4066661 for any queries or complaints.